✅ RECOMMENDED WITH CAVEATS for users with insurance coverage. PlushCare works well for insured users who want FDA-approved brand medications and access to a comprehensive telehealth platform. Not recommended for budget-conscious users without insurance or those wanting predictable all-inclusive pricing.
Drugs: Wegovy, Zepbound, Ozempic, Mounjaro, Saxenda, and Rybelsus (all FDA-approved brand names). Starting price: $349/month for Zepbound vials, plus $19.99/month membership and $129 initial consultation.
PlushCare is an established telehealth platform acquired by Accolade for $450 million in 2021, serving over 1 million patients since 2014. With BBB accreditation and a B+ rating, it offers a traditional doctor-patient experience with same-day appointments and accepts most major insurance plans.
The platform's à la carte pricing structure separates membership, consultations, labs ($15 per order), and medications into different charges. For insured patients, consultation copays are typically $30 or less, making it cost-effective when insurance covers GLP-1 medications. Cash-pay users face significantly higher costs with follow-up visits at $119.
PlushCare handles prior authorization at no extra charge and provides comprehensive primary care services beyond weight management. However, the separate billing for each service creates less predictable costs than all-inclusive competitors, and BBB complaints frequently mention billing surprises and customer service issues.
Users with insurance coverage who want FDA-approved brand-name medications, same-day doctor appointments, and the ability to use PlushCare for broader healthcare needs beyond just weight management
Budget-conscious users seeking affordable compounded GLP-1s, those wanting all-inclusive predictable pricing, or users needing dedicated weight loss coaching and lifestyle support
Established telehealth platform with BBB accreditation, FDA-approved brand medications only, insurance acceptance, same-day appointments, and comprehensive primary care services beyond weight management
Confusing a la carte pricing structure where membership, consultations, labs, and medications are all billed separately, plus documented customer service and billing issues reflected in BBB complaints
Regular Price
$1,000/month
Promotional Price
Copay with insurance varies; manufacturer coupons may save up to $500
Dosing: Weekly injection, pre-filled pen
Included: Prescription only - medication cost separate
FDA-approved for weight loss. Prior authorization typically required for insurance coverage.
Regular Price
$349/month
Promotional Price
Insurance copay varies; vials available through LillyDirect
Dosing: Weekly injection, vials or pre-filled pens
Included: Prescription only
FDA-approved for weight loss. Vials through LillyDirect offer lower cash price option.
Regular Price
$949/month
Promotional Price
Manufacturer coupon may save up to $150/month for type 2 diabetes patients
Dosing: Weekly injection, pre-filled pen
Included: Prescription only
FDA-approved for type 2 diabetes only. Must be prescribed off-label for weight loss. Insurance typically requires diabetes diagnosis.
Regular Price
$1,000/month
Promotional Price
Manufacturer coupons available for type 2 diabetes patients
Dosing: Weekly injection
Included: Prescription only
FDA-approved for type 2 diabetes. Off-label prescribing for weight loss - insurance typically won't cover without diabetes diagnosis.
Regular Price
$1,752/month
Dosing: Daily injection
Included: Prescription only
FDA-approved for weight loss. Requires daily injections unlike weekly alternatives.
Regular Price
Similar to Ozempic pricing
Dosing: Daily oral tablet
Included: Prescription only
Oral GLP-1 option. FDA-approved for type 2 diabetes only.
Regular Price
Lower than brand-name
Only available when branded medications are on FDA shortage list. Not routinely offered.
| Product | Regular Price | Promo Price | State Variations |
|---|---|---|---|
| Monthly Membership | $19.99/month | First month FREE | Same price nationwide |
| Initial Consultation | $129 without insurance | Insurance copay (often $30 or less) | Same price nationwide |
| Follow-up Consultation | $119 without insurance | Insurance copay varies | Same price nationwide |
| Lab Work (Quest Diagnostics) | $15 per lab order | $15 (discounted rate) | Quest locations vary by area |
| Wegovy (monthly) | ~$499-1,500 cash | Insurance copay varies | Pharmacy pricing varies |
| Zepbound Vials (monthly) | $349-499 cash | Available through LillyDirect | LillyDirect or Walmart pickup |
Membership Fee
Required for appointments. First month free. Provides same-day booking, care team messaging, prescription discount card.
Consultation (with insurance)
Billed to insurance like a regular doctor visit
Consultation (cash pay)
Out-of-pocket cost without insurance
Lab Work
Required before GLP-1 prescription. Includes obesity panel (CBC, CMP, lipids, A1C, TSH, insulin)
Medications
Billed separately by pharmacy. Brand-name GLP-1s ~$1,000/month without insurance.
Prior Authorization
PlushCare handles PA process with insurance at no additional cost
Founded 2014, BBB Accredited since 2014, acquired by Accolade (NASDAQ: ACCD) for $450M in 2021. Over 1 million patients served. 12 years of continuous operation.
Impact: Users benefit from established infrastructure, regulatory compliance, and corporate backing rather than startup risk
PlushCare prescribes brand-name FDA-approved GLP-1s (Wegovy, Zepbound, Ozempic, Mounjaro, Saxenda) from major pharmaceutical companies. Compounded only available during FDA shortages.
Impact: Eliminates concerns about compounding quality, ensures consistent medication from regulated manufacturers
Accepts most major insurance plans (Aetna, Cigna, Humana, others). Handles prior authorization process. Consultations often cost only copay for insured users.
Impact: Significant cost savings for users with insurance that covers GLP-1s and telehealth visits
Appointments available as fast as 25 minutes from booking. 24/7 availability. Over 100 doctors to choose from.
Impact: Convenient access to care without typical wait times for in-person doctors
Beyond weight loss: primary care, urgent care, mental health, therapy all available through same platform and providers.
Impact: Single platform for multiple healthcare needs. Providers can see complete health picture.
Users can browse physician profiles and read patient reviews before selecting. Most recommended doctors have 4.5+ star ratings.
Impact: Empowers users to choose doctors with good track records rather than random assignment
Membership ($19.99/mo) + consultations ($129) + labs ($15) + medications (varies) all billed separately. NutritionNC rates transparency 2/5 stars. Many users surprised by total costs.
Impact: Difficult to predict total cost. Users expecting all-inclusive pricing may face unexpected bills.
403 BBB complaints with recurring theme of charges continuing after cancellation. Two-step cancellation process confuses users. Billing support difficult to reach.
Impact: Users may continue paying after thinking they canceled. Resolution requires escalation to BBB or credit card dispute.
Trustpilot 3.5 stars, BBB customer reviews 2.15 stars. Phone support described as unresponsive for billing issues. Good medical support but poor administrative support.
Impact: Users with billing or administrative issues face frustrating experience getting resolution
PlushCare provides medical consultations only. No dedicated weight loss coaches, nutrition guidance, or behavior change support. NutritionNC notes this gap.
Impact: Users seeking comprehensive weight management support need to supplement with other resources
Brand-name GLP-1s cost $1,000+ monthly without insurance coverage. No affordable compounded alternative routinely available.
Impact: Uninsured users or those without GLP-1 coverage face prohibitively expensive medication costs
While most doctors rated highly, significant number of reviews describe rushed, dismissive, or inattentive providers. Experience depends heavily on which doctor you select.
Impact: Users may need to try multiple doctors to find good fit. Bad initial experience can sour overall perception.
Peak Wellness offers semaglutide at $129/month all-inclusive. Shed offers $199-299/month with optional coaching. Both are dramatically cheaper than brand medications through PlushCare without insurance.
PlushCare provides medication only. Calibrate ($499/month) and Noom Med include dedicated coaches, nutrition guidance, and behavioral support for comprehensive weight management.
Ro offers 30-day money-back guarantee on their weight loss program. PlushCare offers refund only if unable to treat. Ro also offers both compounded and brand options.
WeightWatchers Clinic offers brand medications with more predictable pricing structure and insurance integration, similar to PlushCare but with included behavior support.
Complete short 2-question online questionnaire (health conditions checklist and height/weight for BMI)
Select appointment time and browse available physicians with reviews
Create profile with email, date of birth, biological sex, and password
Choose payment method (insurance or cash pay) and optionally start free membership trial
Attend video consultation with board-certified physician (15+ minutes typical)
If lab work required, receive order for Quest Diagnostics (or home test option)
Complete labs and schedule follow-up appointment to review results
If approved, receive prescription sent to your preferred pharmacy
Pick up medication at local pharmacy or have delivered (depending on pharmacy)
Time to First Prescription
Same-day appointments often available (as fast as 25 minutes from booking). Lab results typically take 1-3 days. Total time to prescription: 3-7 days including lab processing. Prior authorization for insurance can add 7-14 additional days.
Consultation Format
Live video consultation via PlushCare app or computer. Video required for GLP-1 prescriptions - not text-only.
Provider Type
Board-certified primary care physicians. Over 100 doctors available. Users can view provider profiles and patient reviews before selecting.
Video Option
Required - all GLP-1 consultations are conducted via video. Appointments typically 15 minutes.
Quality Concerns: Brand-name FDA-approved medications eliminate concerns about compounding quality. However, high cost without insurance and frequent shortages of popular medications like Wegovy can limit access. Compounded semaglutide only available during FDA-confirmed shortages.
3.5/5 stars
2,500+ reviews
Mixed reviews. Positive reviews praise individual doctors and convenience. Negative reviews focus on billing issues, membership confusion, and customer service problems.
2.15/5 stars (B+ business rating)
364 customer reviews
Low customer review score despite B+ business rating. 403 complaints filed. Common themes: billing issues, membership cancellation problems, customer service unresponsiveness.
4.7/5 stars
7,130+ reviews
High ratings on app store. Users praise convenience and doctor quality. Some mention technical bugs and membership billing issues.
4.9/5 stars
123,800+ reviews
Very high ratings. Users appreciate convenience and accessibility. Some complaints about customer service and billing.
4/5 (editorial score)
Professional review
Rates PlushCare well for doctors and convenience but notes confusing pricing, bad customer support, and lack of lifestyle coaching as weaknesses.
"I can't stop raving about the excellent service, care and treatment I have received from Dr. Leonardo Vieira and the PlushCare team. From the very initial appointment, I felt truly listened to and cared for."
— Trustpilot review, December 2025
Membership Cancellation
"Despite canceling, PlushCare has continued to charge me every month since August. The billing support phone number never answers, and they never return calls, making it effectively impossible for customers to resolve billing or cancellation issues."
— BBB complaint, December 2025
Pricing Confusion
"Poor experience with a doctor, and the monthly fee was a surprise that I only noticed when I googled PlushCare reviews after my appointment went poorly. Had PlushCare been upfront about the fee..."
— Trustpilot review, February 2025
Doctor Quality
"I used PlushCare for therapy services. The providers they offered did not provide the level of care I expected. One therapist was clearly multitasking during a session."
— Trustpilot review, May 2025
(800) 221-5140 - available for support calls. Some users report difficulty reaching billing support.
info@plushcare.com (general); reviews@plushcare.com (feedback)
No live chat. In-app messaging to Care Team included with membership.
PlushCare app and web portal for appointments, messaging, prescription management, and account settings
Analysis of Trustpilot reviews, BBB complaints, and professional review sites (NutritionNC, VaccineAlliance)
Best Case
Same-day response for urgent medical questions; appointments available within 25 minutes
Typical
24-48 hours for Care Team messages; same-day appointments generally available
Worst Case
Multiple days for billing issues; some users report inability to reach billing support to resolve membership charges
Medical and safety risk is LOW. PlushCare uses only FDA-approved medications, requires appropriate lab work, and has licensed physicians. No safety concerns documented. The main risks are financial/administrative rather than medical.
Financial risk is MODERATE. Core pricing is fair but unpredictable total costs and documented cancellation issues create risk. Use credit card for protection, monitor statements, and screenshot all cancellation confirmations.
Service risk is MODERATE. Medical service quality generally good but administrative support has documented gaps. Choose doctors with good reviews and be prepared to escalate billing issues to BBB if needed.
Auto-Renewal
YES - $19.99 monthly membership auto-renews. Multiple users report difficulty stopping charges after cancellation.
Billing Transparency
POOR - Membership fee disclosure at signup criticized as unclear. Separate charges for membership, consultations, labs, and medications not obvious to new users. Professional reviews cite 'confusing pricing' as major weakness.
Payment Methods
Credit card, HSA/FSA, insurance billing. In-app prescription discount card available.
Financing
No financing options. First month membership free, then $19.99/month. Annual membership available at $149/year.
State Restrictions
PlushCare operates in all 50 US states via licensed telehealth providers
State-Specific Requirements
Physicians licensed in states where they practice. Telehealth regulations followed per state requirements.
Pharmacy Board Actions
N/A - PlushCare does not operate pharmacies. Prescriptions filled at retail pharmacies.
Excellent value with insurance coverage. Without insurance, brand medications are expensive (~$1,000+/month) and no routine compounded alternative. A la carte pricing creates unpredictable total costs.
Strong medical foundation. FDA-approved medications only. Board-certified physicians. Required lab work. 12 years established. No safety concerns. Deducted half point for variable doctor quality reported in reviews.
Mixed performance. Appointment booking excellent. Medical support responsive. However, billing support and cancellation processes have documented problems. 403 BBB complaints, many citing inability to resolve billing issues.
Pricing disclosed but confusing. Separate charges for membership, visits, labs, and medications not obvious to new users. Membership fee disclosure criticized. Professional reviews rate transparency poorly.
BBB accredited with B+ rating is positive. However, documented pattern of continued billing after cancellation and difficulty reaching billing support are concerns. Two-step cancellation process confuses users.
PlushCare is an established, safe telehealth platform best suited for users with insurance coverage who want FDA-approved GLP-1 medications and same-day doctor access. The B+ BBB rating, 12-year track record, and Accolade corporate backing provide legitimacy. Medical quality is good with board-certified physicians and required lab work. However, documented billing issues (403 BBB complaints), confusing a la carte pricing, and lack of lifestyle coaching are real weaknesses. For uninsured users or those seeking affordable compounded GLP-1s, dedicated weight loss clinics like Peak Wellness or Shed offer dramatically lower costs. Choose PlushCare if you have good insurance and want brand medications; choose alternatives if you're paying cash or want all-inclusive pricing. Rating: 3.5/5
Best Alternative: Shed — Offers both compounded ($199-299/month all-inclusive) and brand-name options with optional coaching ($49.99/month). More predictable pricing, growing toward insurance acceptance, and clearer focus on weight loss.
Others: Peak Wellness ($129/month compounded semaglutide - lowest prices), Ro Body Program (brand and compounded with 30-day guarantee), Calibrate ($499/month - premium with coaching)
We verified: BBB accreditation status and rating (B+, accredited since 2014), Accolade acquisition ($450M in April 2021), Pricing structure (membership, consultations, labs), Medication offerings (FDA-approved brands), Service availability (all 50 states), Complaint patterns and themes from BBB, Professional review site ratings and assessments.
We could not verify: Exact number of active patients, Insurance approval rates for GLP-1s, Internal customer service response time metrics, Specific resolution rates for billing complaints.
This review is based on publicly available information including BBB profiles and complaints, Trustpilot reviews, professional review site assessments, official company materials, and regulatory database searches. We have not received payment from PlushCare for this review.
This review is for informational purposes only and does not constitute medical advice. GLP-1 medications require prescription and should only be used under medical supervision. Consult a healthcare provider before starting any medication.
AllGLP1.com may earn affiliate commissions from providers mentioned in this review. This does not influence our editorial ratings or factual assessments. We maintain editorial independence.
