CONDITIONAL - Consider ONLY if meet ALL: (1) Comfortable with non-FDA-approved from foreign sources, (2) Can afford to lose $690-3,588 with zero refund, (3) Okay with app-only no phone, (4) Understand FDA warning/FTC investigation/Novo termination, (5) Researched Henry Meds alternatives. If don't meet ALL, choose Henry Meds, Calibrate, or physician care.
Drugs: Compounded semaglutide, generic liraglutide, tirzepatide (Mounjaro, Zepbound), and oral medication kits. Regular Monthly Price: $299/month (estimated month-to-month). Lowest Monthly Price: $199/month (compounded semaglutide with 6-month prepay).
Hims & Hers offers genuinely affordable GLP-1 access compared to $1,000+ elsewhere, but faces unprecedented regulatory scrutiny. The company received an FDA warning letter in September 2025, ongoing FTC investigation for difficult cancellations, and Novo Nordisk partnership termination citing illegal mass compounding and deceptive marketing practices.
Customer service complaints dominate the experience, with 3,637 BBB complaints over three years and a 3-star Trustpilot rating from 7,479 reviews. Common issues include unauthorized subscription renewals, no advance notice of charges, and zero refund policies even for ineffective or unopened products.
The compounded medications are not FDA-approved and source active ingredients from Chinese suppliers, raising quality concerns. Lab work is not included in pricing, though shipping and provider messaging are included. The platform operates entirely through a mobile app with no phone support available.
Budget-conscious users seeking affordable GLP-1 access, tech-savvy customers comfortable with an app-based experience, and those who want a well-established publicly traded company with nationwide reach
Users who prefer phone support over app-based communication, those seeking comprehensive coaching programs, or patients who want FDA-approved brand-name medications only
Affordable pricing ($199-$299/month vs $1000+ elsewhere), publicly traded company transparency, convenient 24/7 app-based process, A+ BBB rating, and fast prescription turnaround
App-only customer support (no phone), subscription model requires attention to renewal dates, primarily offers compounded medications
Regular Price
$199/month
Dosing: Weekly injectable, custom dosing
Included: Medication, supplies (needles, alcohol swabs), free shipping, unlimited provider messaging
NOT FDA-approved; requires 6-month prepayment ($1,194 upfront); FDA warning letter issued September 2025
Regular Price
$69/month
Dosing: Daily oral, varies
Included: Medication, free shipping, provider messaging
Individual components approved, combination off-label; requires 10-month prepayment ($690 upfront)
Regular Price
$299/month
Dosing: Daily injectable, standard FDA dosing
Included: Medication, supplies, free shipping, provider access
FDA-approved generic version; requires 12-month prepayment ($3,588 upfront)
Regular Price
$1,999/month
Dosing: Standard FDA dosing
Included: FDA-approved medication, supplies, free shipping
Brand-name semaglutide, FDA-approved for chronic weight management.
Regular Price
$1,799/month
Dosing: Standard FDA dosing
Included: FDA-approved medication, supplies, free shipping
Brand-name semaglutide, FDA-approved for type 2 diabetes. Prescribed off-label for weight loss.
Regular Price
$1,899/month
Dosing: Standard FDA dosing
Included: FDA-approved medication, supplies, free shipping
Brand-name tirzepatide, FDA-approved for chronic weight management.
Regular Price
$1,899/month
Dosing: Standard FDA dosing
Included: FDA-approved medication, supplies, free shipping
Brand-name tirzepatide, FDA-approved for type 2 diabetes. Prescribed off-label for weight loss.
| Product | Regular Price | Promo Price | State Variations |
|---|---|---|---|
| Compounded Semaglutide Injectable | $199/month | 6-month prepayment required: $1,194 upfront | Available in all 50 states |
| Oral Medication Kits | $69/month | 10-month prepayment required: $690 upfront | Available in all 50 states |
| Generic Liraglutide | $299/month | 12-month prepayment required: $3,588 upfront | Available in all 50 states |
| Wegovy | $1,999/month | Available in all 50 states | |
| Ozempic | $1,799/month | Available in all 50 states | |
| Zepbound | $1,899/month | Available in all 50 states | |
| Mounjaro | $1,899/month | Available in all 50 states |
Initial Consultation
No separate fee for online questionnaire review
Follow-up Consultations
Unlimited provider messaging through app
Shipping
Always free
Lab Work
Patient must arrange independently if needed
$199/month vs $1000+ elsewhere; 85% cheaper per Innerbody Research
Impact:
Typical approval <24 hours; 24/7 app access; no office visits
Impact:
Maintains accreditation despite complaints
Impact:
FDA warning + FTC investigation + pharma partner termination
Impact:
3,637 BBB complaints; FTC investigation
Impact:
All sales 'final, irrevocable' per BBB
Impact:
Chinese APIs, not FDA-reviewed, Novo investigation
Impact:
App-only messaging
Impact:
Complete online health questionnaire (medical history, current medications, weight goals)
Submit for licensed provider review (asynchronous, no video/phone)
Provider reviews typically within 24 hours
If approved, prescription sent to compounding pharmacy or traditional pharmacy
Medication shipped to customer
Track order status through app
Time to First Prescription
Typically 24-48 hours from questionnaire completion to approval
Consultation Format
Asynchronous (questionnaire-based only, no video/phone consultation)
Provider Type
Licensed healthcare providers (MD, NP, PA) in your state
Video Option
Not available - asynchronous only
"This company is the least ethical company I have ever worked for in a medical sense."
— Former NP employee review on Trustpilot
Quality Concerns: CRITICAL: Novo Nordisk investigation (June 2025) found compounded semaglutide APIs from Chinese suppliers, many never FDA-inspected or with quality violations per Brookings Institution report. FDA warning letter (September 2025) states compounded products not FDA-reviewed. Multiple customer reports of ineffective compounded medications on Trustpilot.
A+ (Accredited)
3,637 complaints
A+ rating despite high complaint volume; 1,630 complaints in last 12 months; approximately 33% resolved satisfactorily; company responds but resolution quality mixed
3.0/5 stars
7,297
Highly polarized: 41% 5-star, 27% 1-star; Trustpilot flagged company may be asking for reviews inappropriately
3.4/5 stars
5,841
Similar polarization: 41% 5-star, 23% 1-star
Mixed
Multiple
Recent complaints about subscription traps and refund difficulties
Mixed - significant complaints
Active discussions
Active discussions on r/GLP1Agonists and related subreddits with many warning posts about cancellation difficulties
Unauthorized Charges
"I cancelled my subscription after receiving my first order of 2 vials of Compound semaglutide on 12/24/25. I was unsatisfied with the order and the treatment team. I was charged $2388.00 for medication I never ordered or received."
— BBB Complaint Dec 2025
Cancellation/Refund Denial
"On Dec 26th I went into the Hims/Hers site. I wanted to get a hair growth supplement. They charged me $174.00... I canceled the same day right away and even got a text with acknowledgement of the cancellation. I wanted to check with my own doctor. I emailed them to ask about my $174.00 refunded and they are telling me they have no record of me. They then proceed to send me the pills that I had canceled."
— BBB Complaint
Surprise Charges / No Notification
"I thought I had canceled my subscription for the topical spray months ago. On Jan 3rd, 2026 I noticed a charge on my credit card for $195.00 processing from Jan 2nd. I called customer service to cancel the order and cancel my subscription if it wasn't already. They said they could cancel my subscription but they couldn't cancel my order. I don't understand why I didn't receive any receipt or confirmation of the order. I didn't receive any correspondence at all from Hims."
— BBB Complaint Jan 2026
Medical Ethics
"This company is the least ethical company I have ever worked for in a medical sense."
— Former NP employee review on Trustpilot
NO PHONE SUPPORT AVAILABLE - app-based messaging only
Via app messaging system only
App-based messaging 24/7
Mobile app and web portal for all communication
Trustpilot, BBB, and ConsumerAffairs review analysis
Best Case
Fast responses within hours for simple queries
Typical
24-48 hour response time, but often automated/canned responses that don't address issue
Worst Case
Days or weeks for resolution; many issues never resolved; customers forced to file credit card disputes
Use FDA-approved options only; get independent lab work; consult personal physician
Only if can afford to lose entire prepayment; use credit cards; monitor closely; screenshot everything
Be extremely organized; document everything; prepare for credit card disputes
Auto-Renewal
CRITICAL: Automatic renewal at end of prepaid period WITHOUT ADVANCE NOTICE. 3,637 BBB complaints document pattern of surprise charges. Subject of FTC investigation since 2024.
Billing Transparency
Prepayment requirements disclosed at checkout, but many customers report not understanding no-refund policy or lack of advance renewal notices. Terms buried in fine print.
Payment Methods
Credit cards, debit cards; customers recommend using credit cards for dispute capabilities
Financing
No financing options; large upfront payments required ($690-$3,588)
"The FDA issued a warning letter in September 2025 stating their marketing claims implying equivalence to FDA-approved drugs are 'false or misleading.' This is unprecedented for a publicly traded telehealth company."
— FDA Warning Letter Analysis, multiple news sources (PBS, Reuters, Bloomberg)
State Restrictions
Available in all 50 states
State-Specific Requirements
Uses state-licensed providers and compounding pharmacies; providers licensed in patient's state
Pharmacy Board Actions
Novo Nordisk investigation found Chinese API suppliers with quality violations; many never FDA-inspected or had documented quality assurance violations per Brookings Institution report
Hims & Hers offers legitimate affordable GLP-1 access, but regulatory triple-threat, subscription trap complaints (3,637 BBB), zero refund policy, and compounded quality concerns make this high-risk. Convenience and price are real, but so are risks. For most, spending $100 more/month for Henry Meds' FDA-approved meds, money-back guarantee, and phone support is worth it for peace of mind and consumer protection. Consider Hims ONLY if thoroughly researched risks, can afford to lose entire prepayment, and comfortable with compounded from foreign sources.
Best Alternative: Henry Meds — FDA-approved semaglutide/tirzepatide, 30-day money-back, responsive phone support, transparent pricing no huge upfront, no regulatory concerns, only slightly higher ($297-399 vs $199)
Others: For comprehensive with coaching: Calibrate. For similar telehealth with better reputation: Ro. For best medical care with insurance: Traditional endocrinologist/PCP.
All factual claims supported by primary sources: official FDA warning letters, FTC reports, Novo press releases, BBB database, verified reviews across 3+ platforms. Regulatory actions verified against official FDA/FTC databases. Complaint patterns verified across minimum 3 platforms.
For informational purposes only, not medical advice. Consult qualified healthcare provider before starting weight loss medication or medical decisions.
AllGLP1.com not affiliated with Hims & Hers Health, Inc. or competing telehealth providers. May earn affiliate commissions from alternative providers recommended.
