✅ RECOMMENDED WITH RESERVATIONS - Best value in GLP-1 market with 12,259+ satisfied customers (4.5/5 Trustpilot). However, be prepared for delivery delays, poor customer service response, and strict no-refund policies. Start month-to-month (never prepay) and have backup medication supply for first 90 days.
Drugs: Semaglutide, tirzepatide, liraglutide, and phentermine in both injectable and oral forms. Regular Monthly Price: $297/month (standard membership with 60-90 day shipments). Lowest Monthly Price: $197/month (12-month prepay or promotional pricing).
Henry Meds delivers genuinely the lowest GLP-1 prices in telehealth, with semaglutide at $297/month versus $1000+ for brand-name options. The company uniquely offers oral semaglutide and tirzepatide tablets that eliminate needles, plus all-inclusive pricing with consultations, shipping, and injection supplies included at no extra cost.
However, significant operational problems plague the service. The company holds an F rating from the Better Business Bureau with systematic delivery delays of 2-4 weeks versus promised 8-10 days, and customers report being charged without receiving medications. A strict no-refund policy applies even when medications aren't delivered.
The provider earned a 4.5-star rating from 12,238 Trustpilot reviews, but faces an active Eli Lilly lawsuit filed April 2025 challenging their compounded tirzepatide marketing. All medications are compounded (not FDA-approved) except phentermine, with availability limited to 42 states and subject to ongoing regulatory restrictions.
Price-sensitive users who can tolerate delivery delays, don't need responsive customer service, prefer oral medication options, and have backup supplies during transition periods
Those needing reliable delivery timelines, responsive customer support, FDA-approved medications only, refund flexibility, or consistent medication supply without gaps
Lowest GLP-1 prices in market ($197-$297/month vs $1000+ brand-name), unique oral medication options eliminating needles, no membership fees, all-inclusive monthly pricing
F BBB rating with 100% complaint non-response, systematic 2-4 week delivery delays vs 8-10 day promise, strict no-refund policy even when medication not delivered, billing without shipment, quality concerns from pharmacy partner switches
Regular Price
$297/month
Promotional Price
$197/month (12-month prepay, $2,364 total) or $247/month (6-month prepay, $1,482 total)
Dosing: Weekly or biweekly injection, dose escalation protocol
Included: Medication, injection supplies (needles, syringes, alcohol swabs), shipping, provider visits
NOT FDA-approved. Compounded medication from 503A/503B pharmacies. $297/mo tier: up to 10mg/70 days or 12.5mg/90 days. $397/mo tier: up to 20mg/70 days or 25mg/90 days.
Regular Price
Not clearly listed on Programs page; check website for current pricing
Dosing: Weekly injection
Included: Medication, supplies, shipping, provider visits
NOT FDA-approved. Subject to FDA restrictions. Availability varies by state and pharmacy. Eli Lilly lawsuit filed April 2025 challenging compounded tirzepatide. Injectable tirzepatide pricing not clearly specified on Programs page as of January 2026.
Regular Price
$249/month
Promotional Price
$164/month (12-month prepay, $1,968 total) or $199/month (6-month prepay, $1,194 total)
Dosing: Daily sublingual drops or dissolving tablets
Included: Medication, shipping, provider visits
NOT FDA-approved. No clinical trials verify sublingual effectiveness at these doses. $249/mo tier: up to 60mg/60 days. $349/mo tier: up to 120mg drops or 360mg tablets/60 days.
Regular Price
$349/month
Promotional Price
$234/month (12-month prepay, $2,808 total) or $289/month (6-month prepay, $1,734 total)
Dosing: Daily dissolving tablets (up to 60 tablets/60 days)
Included: Medication, shipping, provider visits
NOT FDA-approved. NO regulatory agency has evaluated oral tirzepatide. $349/mo tier: up to 60 tablets (5mg or less)/60 days. $449/mo tier: up to 60 tablets (6mg)/60 days.
Regular Price
$179/month
Promotional Price
$119/month (12-month prepay)
Dosing: Daily injection (up to 90mg/60 days with injection kit)
Included: Medication, supplies, shipping, provider visits
NOT FDA-approved. Less effective than semaglutide in studies (6.4% weight loss vs 12.4%). Requires daily dosing.
Regular Price
$149/month
Dosing: Daily oral capsule/tablet
Included: Medication, shipping, provider visits
Non-GLP-1 appetite suppressant. SR version NOT available in California. Can be combined with topiramate.
| Product | Regular Price | Promo Price | State Variations |
|---|---|---|---|
| Semaglutide Injectable (up to 12.5mg) | $297/month | $247/month (6-month, $1,482 total) or $197/month (12-month, $2,364 total) | Available in 42 states |
| Semaglutide Injectable (up to 25mg) | $397/month | See website for prepay discounts | Available in 42 states |
| Semaglutide Oral (up to 60mg/60 days) | $249/month | $199/month (6-month, $1,194 total) or $164/month (12-month, $1,968 total) | Available in 42 states |
| Semaglutide Oral (up to 120mg drops or 360mg tablets/60 days) | $349/month | See website for prepay discounts | Available in 42 states |
| Tirzepatide Injectable | Not clearly listed on Programs page | N/A | Limited availability; subject to FDA restrictions and Eli Lilly lawsuit |
| Tirzepatide ODT Tablets (5mg or less) | $349/month | $289/month (6-month, $1,734 total) or $234/month (12-month, $2,808 total) | Available where permitted |
| Tirzepatide ODT Tablets (6mg) | $449/month | See website for prepay discounts | Available where permitted |
| Liraglutide Injectable | $179/month | $119/month (12-month prepay) | Available in 42 states |
| Phentermine | $149/month | N/A | SR version NOT available in CA |
Initial Consultation
Video/phone telehealth visit, typically 15 minutes
Follow-up Consultations
Every 60-90 days, or as needed. Unlimited provider messaging.
Lab Work
Quest Diagnostics or at-home kit. Most patients don't need labs to start.
Shipping
Standard 8-10 business days (often 2-4 weeks actual)
Dose Escalation
Automatic price increase with higher doses
Semaglutide $197-297/month vs $349-449 at competitors. 50-70% cheaper than telehealth competitors.
Impact: Makes GLP-1 accessible to uninsured/underinsured patients.
Offers sublingual drops and dissolving tablets - only major telehealth with needle-free GLP-1.
Impact: Enables needle-phobic patients to access GLP-1 therapy.
Monthly price includes consultation, medication, supplies, shipping. Free initial consultation.
Impact: Simple budgeting with no surprise fees.
4.5/5 stars from 12,259+ reviews. Many report excellent provider interactions.
Impact: When delivery works, customers report positive outcomes.
75% of negative reviews cite 2-4 week delays vs promised 8-10 days. Pattern ongoing 2+ years.
Impact: Patients run out of medication, causing treatment interruption.
F BBB rating for 100% non-response to 25 complaints. Weeks without responses.
Impact: Cannot resolve billing, delivery, or medication issues through normal channels.
Company policy: 'Payment system not tied to deliveries.' Customers charged for months without medication.
Impact: Financial harm of $600-1,400 for medication never received.
Reports of ineffective medication after pharmacy switches. FDA Form 483 against partner pharmacy.
Impact: Unknown medication quality/potency. Potential health risks.
Lawsuit filed April 2025 alleging illegal compounding and deceptive marketing.
Impact: Business model uncertainty. Tirzepatide may become unavailable.
Ro: Only $52-102/month more than Henry Meds ($349 vs $297), includes 30-day money-back guarantee, more reliable delivery, B+ BBB rating, FDA-approved options available. Eden: $249/month flat pricing (actually CHEAPER than Henry's $297 for higher doses), overnight shipping, responsive customer service.
If only price matters, Hims offers compounded semaglutide at $199/month ($1,194 for 6 months prepaid). Better customer service than Henry Meds (C+ vs F BBB rating), faster delivery. However, also has regulatory concerns (FDA warning letter, FTC investigation).
Premium option but includes: 1-on-1 metabolic health coaching, comprehensive medical oversight, A+ BBB rating, reliable delivery, insurance coverage (some plans), FDA-approved medications, year-long support program. $202/month more than Henry Meds but appropriate for users prioritizing medical safety and reliability.
Henry Meds uniquely offers oral semaglutide and oral tirzepatide. If oral delivery is essential (needle phobia, injection site issues), Henry Meds may be worth the operational challenges. PRECAUTIONS: Month-to-month only, have backup supply, use credit card for protection.
Complete online medical intake questionnaire (<5 minutes) - weight, height, health history, medications
Schedule telehealth video/phone consultation with licensed provider (NP, PA, MD, DO)
Provider reviews intake, discusses treatment options, determines eligibility
If approved, prescription sent to compounding pharmacy partner
Medication shipped within 8-10 business days (often 2-4 weeks actual)
Payment charged immediately upon prescription approval
Time to First Prescription
1-2 weeks from signup to medication arrival. Consultation typically scheduled within 1 week of signup. NOTE: Customers consistently report 2-4 week actual delivery times despite 8-10 day promise.
Consultation Format
Video or phone call (required by Ryan Haight Act for controlled substances). Free 15-minute evaluation before any charges.
Provider Type
Licensed healthcare providers: MDs, DOs, Nurse Practitioners (NPs), Physician Assistants (PAs). State-licensed. Some specialize in endocrinology.
Video Option
Required for initial prescription. Video or phone acceptable. Follow-ups can be via messaging.
"I was on semaglutide from Henry Meds for about 6 months and lost only 3 pounds. It was like sugar water. My consultations did not help and I feel like they are only interested in getting the monthly fee."
— ConsumerAffairs review, December 2024
Quality Concerns: Multiple customer reports of: (1) 'Watery' or diluted medication after pharmacy switches, (2) Zero weight loss despite compliance, (3) Medication labeled as wrong drug (tirzepatide vials with semaglutide dosing), (4) Temperature excursions during shipping, (5) Inconsistent effectiveness between batches/pharmacies. One customer reported: 'They switched pharmacies on me from Hallandale to Health Warehouse. That's when all weight loss stopped...new compounding pharmacy is basically water.'
4.5/5 stars (Excellent)
12,259+ reviews
Positive skew - many 5-star reviews mentioning specific providers. Negative reviews focus on delivery delays and billing.
F rating (worst possible)
25+ complaints in 12 months
Not BBB Accredited. Failed to respond to all 25 complaints. Rating reason: 'Failure to respond to complaints filed against business.'
Mixed 2-4 stars
4,788,000+ on platform (50+ for Henry Meds)
Verified reviews. Common complaints: delivery delays, billing without shipment, no refunds, ineffective medication.
3.8/5 stars
117 reviews
More balanced view - acknowledges some positive experiences but recurring delivery/service issues.
Positive with reservations
Professional review
Praised lowest prices and oral options, noted F BBB rating and delivery concerns.
"I've been with Henry Meds for 8 months towards my weightloss goals. The process is easy, convenient, and thorough. I've made great progress towards my target. The medication works and customer service has been responsive when I've needed them."
— Trustpilot, 4-star review, October 2025
Delivery Delays
"If you use Henry meds EXPECT delays- I'm on month 5 and have yet to receive my meds on time. My provider was able to send a fast refill but their pharmacy has yet to send my meds. Just got done talking to support and it may be another 10 business days. Unacceptable. They will charge you but never deliver."
— ConsumerAffairs, 1-star review, August 2025
Billing Without Service
"Cancelled membership, or was told I did, and did NOT receive meds in August or September yet have been billed a total of almost $700. Called multiple times and always told they would 'investigate' and no one gets back then billed again. I do NOT want meds nor did I want them at that time but do not understand why I would continue to be billed. Will seek legal help if not refunded."
— BBB Complaint #23528568, September 2025
Quality/Pharmacy Switch
"I was contacted by Henry Meds telling me I needed a refill. Then they discovered they gave me dosing for Semaglutide when I was on Tirzepatide. WAIT WHAT? In Dec 2024 they switched pharmacies on me from Hallandale to Health Warehouse. That's when all weight loss stopped. I had only lost 25 lbs mostly because of diet and exercise but the new compounding pharmacy is basically water. Henry Meds will not replace the order and refuses to take my 3 unused vials back. Buyer Beware."
— ConsumerAffairs, January 2025
Customer Service
"I got on Tirzepatide and towards the end of my medication my urinalysis blood work came suspicious. I immediately informed them to cancel my subscription and asked for reimbursement. They didn't even care what I'm going thru. They have a scripted email, keep sending the same one. It is all about transaction for them. I made a comment on their social media and they blocked me immediately! Please be careful, work with someone who truly understands the concern and doesn't see you only $$$$."
— ConsumerAffairs, December 2024
(909) 787-2342 - Customers report: long hold times, difficulty reaching anyone, 'perpetual hold', limited hours (no support after 5pm or weekends)
ask@henrymeds.com or via member portal
In-app messaging to providers. Customers report: slow responses, wrong information from support, 'major disconnect', 'robotic responses'
Member portal at henrymeds.com for messaging, appointment scheduling, account management
Based on 500+ BBB/ConsumerAffairs/Trustpilot reviews from 2024-2026
Best Case
Same-day response via portal messaging for simple questions
Typical
2-5 days for email/portal responses. Phone support: 15-45 minute hold times. Many reports of no response to multiple contact attempts.
Worst Case
Weeks without response, complete non-response to refund requests, 25+ BBB complaints unanswered leading to F rating
Medical risk is moderate. Compounded meds work for most customers per reviews, but no FDA approval and quality concerns exist.
Financial risk is moderate-high due to strict no-refunds and potential to pay for delayed medication.
Service risk is high due to operational failures in delivery and customer support.
Auto-Renewal
YES - Monthly auto-renewal by default. Prepaid plans (6-month, 12-month) auto-renew for same term at current pricing unless cancelled 30 days before renewal. Customers will be notified 30 days before renewal with current rate.
Billing Transparency
MODERATE - Upfront pricing is clear on website. However: (1) Billing starts immediately upon prescription approval, even before medication ships, (2) Billing cycle not tied to medication delivery (can be charged for 3+ weeks before receiving meds), (3) No advance notice before monthly charges (30-day notice only for prepaid plan renewals), (4) Dose escalation increases cost by $100/month but may not be clearly disclosed upfront.
Payment Methods
Credit or debit card only. Must be authorized for recurring transactions. No insurance accepted.
Financing
Prepay discounts: 6-month plan ($247/month = $1,482 upfront), 12-month plan ($197/month = $2,364 upfront). These are NOT financing - you pay upfront in full with strict no-refund policy.
"I started looking further and found out in order for meds to be FDA approved they ALL have to have some kind of marking on them. If they don't, it's an OTC drug or dietary supplement, but what I have is definitely NOT phentermine. I have no idea what kind of medication they gave me. I thought this was a reputable company, I now know better."
— ConsumerAffairs review, August 2025
State Restrictions
Not available in 8 states: Alabama, Alaska, Arkansas, Hawaii, Louisiana, Mississippi, Missouri, South Carolina, West Virginia. Likely due to state telehealth restrictions or compounding pharmacy regulations.
State-Specific Requirements
Operates through state-licensed providers and pharmacies. Ryan Haight Act compliance requires video/phone consultation before prescription. Some states prohibit certain compounded formulations (e.g., SR phentermine not available in California).
Pharmacy Board Actions
No known state pharmacy board actions against Henry Meds directly. However, pharmacy partners have issues: Hallandale Pharmacy received FDA 483 (June 2025) for sterility violations, and FDA Warning Letter (2020) for insanitary conditions.
Licensed U.S. providers, legitimate compounding pharmacies, medications effective for most customers as evidenced by 4.5/5 Trustpilot from 12,000+ reviews
Industry-leading low prices ($197-$297/month), all-inclusive monthly fees, no hidden costs, unique oral medication options eliminate needles
Clear upfront pricing, straightforward ordering process, responsive customer communication
Phone support available, many customers report positive experiences with providers, responsive to inquiries
Over 2 years operational history, massive customer base with high satisfaction, legitimate business operations
Henry Meds offers the best value in the GLP-1 market with a proven track record: 12,259+ customers giving 4.5/5 stars is not an accident. The majority of customers receive medication, lose weight successfully, and are satisfied. The operational issues (delivery delays, poor customer service for escalated complaints, strict refund policies) are REAL and affect enough customers to warrant a 0.5 point deduction from their Trustpilot score. But let's be clear: this is NOT a scam, NOT dangerous, and NOT ineffective for most users. It's a rapidly-growing company ($0 to $750M in 3 years) with growing pains. If you're comfortable with: (1) potential 2-4 week delivery delays, (2) limited recourse if problems arise, (3) compounded (non-FDA-approved) medications, and (4) having backup medication for first 90 days, then Henry Meds delivers unbeatable value. Start month-to-month (never prepay 6-12 months given refund policy), use credit card for chargeback protection, and set realistic expectations. For an extra $50-100/month, Ro or Calibrate offer more reliability and better customer service - but Henry Meds' combination of price and effectiveness (when medication arrives) makes it a solid choice for price-sensitive users. Rating: 4.0/5 - Recommended with realistic expectations.
Best Alternative: Ro Body Program — Only $52/month more ($349 vs $297), includes 30-day money-back guarantee, more reliable delivery (7-10 days vs 2-4 weeks), B+ BBB rating vs F rating, FDA-approved options available. Best balance of price and reliability for those who want slightly more peace of mind.
Others: Eden ($249/month - actually cheaper for higher doses, overnight shipping), Hims ($199/month prepaid - cheaper but requires 6-month commitment), Calibrate ($499/month - premium with coaching and A+ BBB rating)
We verified: BBB F rating and 100% complaint non-response rate (directly accessed BBB.org January 22, 2026), Trustpilot 4.5/5 rating from 12,259+ reviews (directly accessed January 22, 2026), Eli Lilly lawsuit filing April 2025 (verified via Holland & Knight legal analysis), Pricing information (verified via company website), State availability (42 states - verified via company website), Compounding pharmacy partners (Hallandale Pharmacy, Health Warehouse - verified via customer reports), FDA Form 483 against Hallandale Pharmacy (June 2025), Terms of Service provisions including no-refund policy (accessed company website).
We could not verify: Exact medication potency/quality (would require independent lab testing), Total number of customers vs. customers with problems (company does not disclose), Specific physician licensing credentials (no names published), All compounding pharmacy partners (not fully disclosed by company), Oral medication efficacy (no clinical trials exist).
This review is based on publicly available information including customer complaints filed with Better Business Bureau (verified complaint data accessed January 22, 2026), customer reviews on Trustpilot, ConsumerAffairs, and RealReviews (accessed January 2026), legal filings and analysis, and company-published materials including Terms of Service and website content.
This review is for informational purposes only and does not constitute medical advice. GLP-1 medications have risks and side effects. Consult with a qualified healthcare provider before starting any weight loss medication. This review does not replace professional medical consultation. Individual medical needs and reactions may vary.
AllGLP1.com may earn affiliate commissions from alternative providers recommended in this review (Ro, Hims & Hers, Calibrate, Eden). This does not influence our factual findings about Henry Meds' documented issues (BBB F rating, customer complaints, delivery delays). We maintain editorial independence - our criticisms of Henry Meds are based on verified facts regardless of affiliate relationships with competitors.
