HIGHLY RECOMMENDED - Calibrate offers one of the most comprehensive GLP-1 weight loss programs available
Drugs: Semaglutide, tirzepatide, liraglutide, and dulaglutide (brand-name only via insurance). Regular Monthly Price: $199/month (program fee only, medication via insurance not included). Lowest Monthly Price: $199/month (no multi-month discount).
Calibrate delivers one of the most comprehensive GLP-1 programs available, combining FDA-approved medications with structured coaching and evidence-based curriculum. Members completing the program achieve 19% average weight loss over 3 years, earning 4.6/5 stars from 1,219 Trustpilot reviews.
However, the company faces severe operational problems. BBB complaints surged from 2 to 242 in one year, earning an F rating. Many customers wait 6-10+ weeks for medication versus the promised 4 weeks, struggle to reach customer service, and face difficulty claiming money-back guarantees.
The program includes bi-weekly coaching sessions, weekly curriculum lessons, smart scale, and app tracking. Lab work and consultations are covered, though actual insurance costs for medications and labs vary significantly by plan. Best suited for employer-sponsored members with excellent insurance and patient temperaments.
Employer-sponsored members with patient temperaments and excellent commercial insurance
Self-pay customers needing reliable service, anyone requiring responsive support, or those on Medicare/Medicaid
Comprehensive medical program with structured coaching, curriculum, and strong clinical outcomes
Severe operational failures, app-only communication, unpredictable medication access timelines
Regular Price
$25/month
Promotional Price
N/A - insurance-only model
Actual cost varies significantly by insurance plan; many members report higher copays or denial of coverage
Regular Price
Via insurance only
Regular Price
Via insurance only
Regular Price
Via insurance only
| Product | Regular Price | Promo Price | State Variations |
|---|---|---|---|
| Program Fee | $199/month | N/A | No state variations; consistent nationwide pricing |
| Minimum Commitment | $597 total (3 months) | N/A | Paid monthly; can cancel after 3 months |
| GLP-1 Medication | Varies by insurance | Claimed $25/month typical | Depends entirely on insurance plan |
| Lab Work | Varies by insurance copay | N/A | Required for enrollment and monitoring |
Consultation Fee
Coaching
Curriculum & App
Cancellation Fee
HSA/FSA Eligibility
Uses only FDA-approved GLP-1 medications (highest safety standard). Board-certified physician oversight. Required lab work ensures medical safety. Approach backed by clinical research showing GLP-1 + coaching most effective.
Impact: For members who successfully access medication and complete program, clinical outcomes are strong: 19% average weight loss at 36 months, 16% at 12 months, 17% at 24 months. 80% of completers report more effective than other programs tried.
Bi-weekly 1:1 video coaching (more intensive than most competitors). Four-pillar curriculum covering Food, Sleep, Exercise, Emotional Health. Weekly educational lessons. Smart scale and app tracking included.
Impact: Successful members consistently praise coaching quality in reviews, often mentioning coaches by name. Provides structured support beyond just medication access.
Dedicated team handles prior authorizations. Claims to have helped 'tens of thousands' access affordable GLP-1s. Can reduce medication costs significantly if successful.
Impact: When successful, members get medication for claimed $25/month vs. $948-994 list price. However, success rate varies significantly by insurance plan.
3-month minimum commitment only. Can cancel month-to-month after initial period. Unlike WeightWatchers (12-month strict commitment).
Impact: More flexibility than competitors requiring annual commitments. However, cancellation process itself is difficult per 25%+ of complaints.
BBB F rating with Pattern of Complaints designation. 242 complaints in 12 months (up from 2 in early years). 121x increase indicates infrastructure failure. Company scaling faster than operational capacity.
Impact: Approximately 40% of recent members report medication access failures, 40% report communication failures, 25% report continued charges after cancellation attempts. Service delivery unreliable for significant percentage of customers.
Promised 4 weeks, reality 6-10+ weeks typical. 40%+ of complaints involve never getting medication. No cash-pay alternative if insurance denies. Members may pay $597-$1,800+ while waiting.
Impact: Critical factor determining success vs. failure. If insurance approves quickly (6-8 weeks), program can work well. If insurance denies/delays, members pay hundreds to thousands without medication access and difficulty getting refunds.
App-only contact creates accessibility barriers. No phone support. Response times: days to weeks (some report months). 40%+ of complaints involve inability to reach anyone. If locked out of app, no way to contact company.
Impact: Members facing issues cannot get help. Urgent medical questions may go unanswered for days/weeks. Cancellation attempts ignored. Creates frustration and potential safety risks.
Must have commercial/employer insurance (no Medicare/Medicaid). Medication costs completely unpredictable until insurance processes. No fallback option if insurance denies coverage.
Impact: Medicare/Medicaid members cannot enroll at all. Self-pay members risk paying program fees without medication access. Unlike competitors offering cash-pay alternatives.
Multiple reports of denials despite meeting criteria. Company cites 'Terms and Conditions' to deny most refund requests. Communication delays prevent effective dispute resolution. May require BBB complaint or credit card dispute.
Impact: Guarantees provide false sense of security. In practice, getting refunds requires significant effort and may not succeed. Members may lose hundreds to thousands of dollars.
Same payment processor implicated in 'predatory practices' for another provider (BMI MD). Requires Calibrate approval to stop payments. Charges continue even if locked out of app. Affirm can't stop without Calibrate authorization.
Impact: Members using Affirm may be unable to cancel, with charges continuing indefinitely despite service termination. Creates additional financial risk beyond program fees.
$197/month all-in, no insurance needed, phone support, A+ BBB rating, 5-7 day medication delivery. Best for those who need reliable, affordable medication access without coaching.
$145/month program + medication, phone support, A+ BBB rating, cash-pay option available. Best for those who want premium service quality without operational risks.
$199-399/month all-in (medication included), phone support, established infrastructure. Best for those who want predictable all-in-one costs and reliable service.
$74-149/month, extensive peer community, proven behavioral program. Best for those who value community support and traditional weight loss programs.
Complete online health assessment and pay $199 first month
Initial lab work ordered (billed through insurance)
Video consultation with board-certified physician (Week 2-4)
Medical eligibility determination and GLP-1 prescription issued
Insurance prior authorization process begins (Calibrate team handles)
Coach assignment and first coaching session (Week 5-6)
Medication delivery once insurance approves (Week 6-10+)
Time to First Prescription
Promised: 4 weeks. Reality: 6-10+ weeks typical; some report never receiving medication after months
Consultation Format
Video appointment with board-certified physician (one-time initial consultation)
Provider Type
Board-certified doctors licensed in member's state
Video Option
Required initial video consultation; follow-up via app messaging only
"I got my labs done in early September 2022 and my coach reached out several times to medical to get my doctor to go over them. Fast forward to July 2023 9 MONTHS LATER and not only have I had not had my labs reviewed but I have had ZERO support or any benefits I have paid for!"
— BBB complaint
Quality Concerns: Medical protocols appear sound. However, some BBB complaints report delays of 6-9 months in medical oversight, with lab results going unreviewed despite coach requests for medical team input.
4.3 stars
1,219+
Highly Polarized
1.1-1.23 stars
26-35
Dramatically lower than Trustpilot
1.2 stars
16
Most recommend against using service
"My experience with Calibrate has been life changing! It is so much more than medication! The education, counseling and goal setting apps are what helped me to lose over 60 pounds. I'm going into my fourth year now and maintaining my weight loss."
— Trustpilot review
BBB Review - Overall Experience
"This is a complete joke and a waste of time and money. They gave little effort getting my GLP-1 approved. 1-Virtually no customer service. All chat bot. 2- Estimated 10 days to obtain weight loss meds approval. 3- Substandard app. 4- waste of time and money."
— BBB review
Consumer Review - Warning
"Do NOT sign up for calibrate. Its is an expensive scam."
— Consumer review site
Voicemail only (no live answer). Customer reports: 'You CANNOT talk to a person'
Via app messaging system
Not available
In-app messaging (primary contact method)
Based on 244 BBB complaints, 1,219+ Trustpilot reviews, and independent reports (January 2026)
Best Case
Same day for simple questions
Typical
3-7 days
Worst Case
Weeks to months, or no response at all. Company claims 3-4 days typical.
Medical protocols are sound, but operational issues create risk that urgent medical concerns may not be addressed promptly. For stable patients, risk is low. For those with complex medical needs requiring responsive oversight, risk is moderate.
Significant financial risk, particularly for self-pay members. May lose hundreds to thousands of dollars if insurance denies medication and refund claims are denied. Employer-sponsored members have lower risk (company pays program fee).
Company appears to be in operational crisis. Service delivery is unreliable for significant percentage of customers. High risk of experiencing service failures, inability to reach support, medication delays, and difficulty canceling or getting refunds.
Auto-Renewal
Yes - continues automatically month-to-month after 3-month minimum unless canceled
Billing Transparency
Program fee ($199/month) is transparent. However, total medication costs completely unpredictable until insurance processes. May pay $597-$1,800+ while waiting for approval.
Payment Methods
Credit card (monthly payments) or Affirm (12-month interest-free financing)
Financing
Affirm option creates additional cancellation risk - requires Calibrate approval to stop payments, but Calibrate often doesn't respond to cancellation requests
"When I raised concerns and asked for clarification, I was met with a dismissive, scripted response essentially saying, Our policies are final, even our lawyers will tell you the same. Instead of addressing the heart of my issue or trying to find a reasonable resolution, they doubled down on inflexible rules."
— BBB complaint
State Restrictions
None - operates in all 50 US states + Washington D.C.
State-Specific Requirements
Board-certified physicians must be licensed in member's state
Pharmacy Board Actions
No state pharmacy board actions found. Multiple BBB complaints reference filing complaints with state medical boards regarding telehealth practices.
Excellent protocols, FDA-approved medications, physician oversight, evidence-based approach
Comprehensive program includes coaching, curriculum, and medication coordination - good value for full-service approach
Coaches consistently praised by name in reviews; company actively responds to feedback
Strong insurance support and coordination; helps members navigate complex prior authorization process
Highly praised by members; coaches mentioned by name; comprehensive curriculum; life-changing results reported
Evidence-based metabolic reset approach; focuses on sustainable lifestyle changes, not just medication
Calibrate represents a frustrating paradox: excellent program design hampered by poor operational execution. The clinical program is evidence-based, comprehensive, and effective for those who successfully complete it (19% average weight loss over 3 years). However, the company faces a serious operational crisis - BBB complaints increased 121x in one year, earning an F rating with 'Pattern of Complaints' designation. The customer experience is bimodal: either excellent (reflected in 4.3-star Trustpilot reviews from successful members) or terrible (reflected in 1.1-star BBB reviews from members stuck in service failures). Approximately 40% of BBB complaints involve never receiving medication despite months of program fees, 40% involve inability to reach customer service, and 25% involve continued charges after cancellation attempts. Insurance approval for medication is the primary determinant of success vs. failure.
Best Alternative: Henry Meds — $197/month all-in, no insurance needed, phone support, A+ BBB rating, 5-7 day medication delivery. Best when you need reliable service with predictable costs.
Others: Ro Body (premium service without operational risks), Hims (all-in-one pricing with reliable service), WeightWatchers (community support and traditional approach)
We verified: BBB F rating and Pattern of Complaints designation (accessed BBB.org January 21, 2026), 244 total complaints with 242 in last 12 months (verified via BBB profile), LegitScript certification (verified badge on company website), Pricing information ($199/month, 3-month minimum), No phone support / app-only communication (confirmed website, multiple customer reports), Terms of Service provisions (accessed company website January 21, 2026), Complaint themes and patterns (analyzed 244 BBB complaints).
We could not verify: Company's '19% average weight loss' claim (based on company-funded Results Report), 'Tens of thousands of members' claim (no independent verification), Specific pharmacy partners (not publicly disclosed), Exact percentage of members who successfully get medication vs. those who don't, Coach qualification details beyond public statements, Total number of successful vs. problematic customers (selection bias in reviews).
This review is based on publicly available information including: customer complaints filed with Better Business Bureau (244 verified complaints analyzed), customer reviews on Trustpilot and other consumer sites (1,200+ reviews accessed January 2026), regulatory database searches, company-published materials including Terms of Service and money-back guarantee policies (accessed January 21, 2026), and independent third-party reporting from multiple healthcare review sites.
This review is for informational purposes only and does not constitute medical, financial, or legal advice. Readers should consult with qualified healthcare providers before starting any medication program. Individual medical needs, insurance situations, and reactions to medications vary. The decision to use Calibrate or any GLP-1 provider should be made in consultation with your physician.
AllGLP1.com maintains affiliate relationships with multiple GLP-1 providers. This review aims for objectivity based on documented evidence. The rating and recommendation are independent of affiliate relationships. Readers should conduct their own research, verify current information directly with providers, and consult insurance companies about coverage before making decisions.
