RECOMMENDED WITH RESERVATIONS
Drugs: Semaglutide (compounded). Tirzepatide previously offered but discontinued. Regular Monthly Price: $254/month (base price without coupons). Lowest Monthly Price: $116/month (12-month subscription with sale coupons).
BMI MD attracts customers with low-cost Groupon promotions, but the 3.7/5 Trustpilot rating from 600+ reviews and BBB F rating reveal serious operational problems. Multiple customers report systematic difficulty canceling subscriptions, unauthorized charges continuing after cancellation attempts, and a payment processor investigation confirming "predatory practices."
The service operates with email-only customer support and minimal medical oversight, making it suitable only for experienced GLP-1 users who can manage their own care. Consultations are included, but shipping fees are charged separately by the pharmacy without upfront disclosure.
While the entry pricing through promotional deals appears competitive, the combination of poor customer service practices, cancellation difficulties, and regulatory concerns makes BMI MD a high-risk choice that most consumers should avoid.
Budget-conscious users seeking affordable GLP-1 access, experienced users comfortable with a digital-first experience, and those who find good deals through Groupon promotions
Users who prefer phone support, those seeking comprehensive coaching programs, or first-time GLP-1 users wanting extensive hand-holding
Competitive pricing especially via Groupon deals, established since 2018, straightforward ordering process
Email-only customer support, some users report slow response times
Regular Price
$289/month
Promotional Price
From $54 for initial 4-week starter program (Groupon)
Dosing: 10mg vial for 4 weeks
Included: Medication vial, needles, alcohol swabs, dosing instructions
Regular Price
$399/month (full dose); $349/month (micro-dose) - previously
Injectable compounded tirzepatide currently unavailable per website (FDA policy change). Oral Tirzepatide previously offered at ~$750 for 3-month supply. Multiple customer reports state oral tirzepatide was ineffective. One customer reported: "The doctor eventually told me that the oral version of tirzepatide doesn't work. Why sell it?" (Source: Trustpilot review, accessed January 2026)
| Product | Regular Price | Promo Price | State Variations |
|---|---|---|---|
| Semaglutide | $289/month | From $54 (4-week starter) | CA/NC: $379.99/month |
| Tirzepatide | $399/month (discontinued) | N/A | Previously available |
Consultation Fee
Shipping
Amount not disclosed upfront on website
Cancellation Fee
If canceled after intake approval but before pharmacy processes order
State Variations
Active Groupon listings from $54 for 4-week starter
Impact: Makes GLP-1 medication accessible to budget-conscious consumers
Consistent customer reports of 2-5 day delivery
Impact: Quick access to medication after approval
Multiple customers report significant weight loss (10-27 lbs)
Impact: Product works for those who successfully use it
Customers confirm no working phone number; website lists email only
Impact: Delays in urgent issue resolution; difficult to reach company
40-50% of BBB complaints involve cancellation issues; 92% of complaints unanswered
Impact: Customers trapped in subscriptions they want to exit; continued unauthorized charges
Affirm investigation confirmed "predatory practices" (BBB complaint, verified)
Impact: Major payment processor validated customer fraud claims
BBB F rating due to 92% non-response rate (23 of 25 complaints unanswered)
Impact: Issues go unresolved; customers have no recourse
Multiple customers report pre-recorded doctor videos instead of live consultations
Impact: Concerns about individualized medical assessment and telemedicine compliance
Multi-channel support (phone, chat, email), responsive, A+ BBB rating, easy cancellation
$197/month for semaglutide ($92/month less than BMI MD), still has phone support, transparent business practices
Live video consultations available, comprehensive medical team, nutritionist support
Established brands with hundreds of thousands of customers, strong reputation, investor-backed
Purchase program (often via Groupon promotional deal)
Complete online intake form/questionnaire
Review by licensed physician (asynchronous)
Approval notification via email
Prescription sent to partnered compounding pharmacy
Medication shipped to customer
Time to First Prescription
Typically 3-7 business days after approval
Consultation Format
Primarily asynchronous (online questionnaire review)
Provider Type
Board-certified physicians (specific credentials not disclosed)
Video Option
Customers report receiving pre-recorded video introductions from assigned physician rather than live consultations
"I received a generic welcome email and a pre-recorded video of a supposed doctor introducing themselves and stating they would prescribe my medication through the site — without ever speaking to me or conducting a medical review."
— BBB complaint
Quality Concerns: One customer reported vial "missing half of its contents" (Source: Trustpilot)
3.7-3.9 average
~600 reviews
Highly polarized distribution
F rating
25 complaints
Multiple negative customer reviews
Positive-leaning
Various
Captures initial 4-6 week experience only
N/A
Minimal
Minimal organic discussion found
3.7 stars
25 reviews
"Bmimd has exceeded expectations. The product arrives on time and is effective, like described. The semaglutide has changed my life. I've lost 27 pounds and I'm so happy."
— Trustpilot Review, verified purchase
Cancellation Issues
"In August I canceled my subscription with bmiMD. On Nov14th I received an email from them stating my order was approved and being shipped. They charged my [card] after I sent emails stating I no longer wanted their services to cancel my subscription."
— BBB Complaint, November 2025
$50 Cancellation Fee
"I CANCELLED THE SUBSCRIPTION IN SEPTEMBER. YET, OCTOBER 3 THEY CHARGED ME [amount]. I'VE CONTACTED THEM, THEY NOW WANT ME TO PAY $50 TO CANCEL ON TOP OF CHARGING ME [amount] FOR THE VITAMIN INJECTIONS THEY NEVER SHIPPED. EXTORTION."
— BBB Complaint, October 2025
Medical Concerns
"This company is a complete scam. They don't have real doctors—just AI-generated messages—and then suddenly 'approve' a prescription without ever seeing you."
— Trustpilot Review, verified purchase
Customer reports: "I have called their customer service line over a dozen times and you get a message stating you should use the email" (BBB complaint)
Orders@bmiMD.com
Not available
Patient messaging system available
Based on BBB complaints and Trustpilot reviews (January 2026)
Best Case
Same-day response for straightforward inquiries
Typical
24-72 hours
Worst Case
No response to cancellation requests
While medications appear to work for many customers, lack of transparency about pharmacy partners and questionable consultation practices create moderate safety concerns.
Significant financial risk. Customers face difficulty canceling and may be charged for months despite cancellation attempts.
High risk of being unable to resolve issues when they arise. Email-only support with slow response times inadequate for healthcare service.
Auto-Renewal
Yes - subscriptions automatically renew monthly
Billing Transparency
Low - customers report unexpected charges
Payment Methods
Credit cards, Affirm (BNPL), Klarna, FSA/HSA
Financing
Affirm buy-now-pay-later available
"I have provided detailed documentation of these practices to the [FDA], FTC, [Affirm] and New York Attorney General for further investigation and enforcement."
— BBB Complaint, November 2025
State Restrictions
AL, LA, MS for semaglutide; AL for tirzepatide
State-Specific Requirements
CA and NC residents pay 31% premium ($379.99 vs. $289/month)
Pharmacy Board Actions
None found in public records
Licensed providers, medication effective for many users
Competitive pricing especially via Groupon deals - excellent entry point
Email-based support; response times vary but company actively responds on Trustpilot
Standard telehealth disclosure practices
Easy onboarding, straightforward ordering process
bmiMD offers affordable compounded GLP-1 medications with a 3.6/5 Trustpilot rating from 600+ reviews. Many customers report positive experiences with effective medication and good value, especially through Groupon promotional deals. The company has been operating since 2018, giving them more experience than many newer telehealth entrants. Best suited for experienced GLP-1 users who are comfortable with a primarily digital experience and email-based customer support.
Best Alternative: Henry Meds — Lower pricing ($197/month vs. $289/month), phone support available, transparent business practices, no systematic complaint patterns, responsive customer service
Others: Ro Body (premium service), Hims (mainstream brand), GobyMeds (budget-friendly)
We verified: BBB F rating and complaint statistics (directly accessed BBB.org January 21, 2026), Affirm "predatory practices" finding (verified via BBB complaint text), Pricing information (Groupon listings, company website), No phone support (confirmed via website, multiple customer reports), Terms of Service provisions (accessed company website).
We could not verify: Specific pharmacy partners (not publicly disclosed), Physician licensing credentials (no names provided), LegitScript certification status (claimed but not independently verified), Total customer base size (claims of 60,000-80,000 members).
This review is based on publicly available information including customer complaints filed with Better Business Bureau (verified complaint numbers), customer reviews on Trustpilot and Groupon (accessed January 2026), regulatory database searches, and company-published materials including Terms of Service (accessed January 21, 2026).
This review is for informational purposes only and does not constitute medical advice. Readers should consult with qualified healthcare providers before starting any medication program. Individual medical needs and reactions may vary.
AllGLP1.com maintains affiliate relationships with multiple GLP-1 providers (not including BMI MD). This review aims for objectivity based on documented evidence. Readers should conduct their own research before making decisions.
